Privacy Policy

GoFlex Wireless respects your privacy. This policy explains what information we collect when you shop or use our wireless internet service, how we use it, and the choices you have.

Information We Collect

We collect only the information we need to sell you a device, activate your service, and support your account:

Name and contact details (email address, phone number);
Shipping and billing addresses;
Payment information you enter at checkout (processed by our payment provider);
Order history and support interactions;
Basic device information such as SIM identifier and device model needed to provision service;
Website usage information such as pages viewed, referring URLs, browser type, and general location derived from your IP address.

How We Use Information

Process and ship your order;
Activate, provision, and maintain your wireless service;
Provide customer support and respond to your questions;
Send order updates, shipping notifications, and important account information;
Improve our products, website, and customer experience;
Prevent fraud and protect our network and customers.

Payment Information

Payments are processed securely through our payment provider. GoFlex Wireless does not store full payment card numbers on our own systems. We retain only the limited details needed to reference and reconcile a transaction (such as the last four digits and card brand).

Cookies

Our website uses cookies and similar technologies to keep the site working, remember your preferences, keep items in your cart, and understand how the site is used so we can improve it. You can control cookies through your browser settings; disabling them may affect certain site features such as checkout.

Analytics

We use standard web analytics to understand aggregate site traffic and performance. Analytics data is used to improve the website and is not used to identify individual visitors.

Communications

As a customer, you will receive transactional communications related to your account, such as order confirmations, shipping notifications, support replies, billing notices, and important service updates. If you opt in to marketing communications, you can unsubscribe at any time using the link in those messages or by contacting support.

Data Sharing

GoFlex Wireless does not sell your personal information. We share information only with trusted service providers that help us operate the business — for example, payment processing, shipping and fulfillment, email delivery, customer support tools, and website hosting — and only to the extent they need it to perform their work for us. We may also disclose information when required by law or to protect the rights, safety, or property of GoFlex Wireless, our customers, or others.

Data Security

We use industry-standard safeguards to protect your information, including encryption in transit and access controls on the systems that store customer data. No online service can promise absolute security, but we work to protect your data and to respond quickly if any issue is discovered.

Data Retention

We keep account and order information for as long as your account is active and afterward as needed to meet legal, tax, accounting, and fraud-prevention requirements.

Your Rights

You can review or update your account information at any time from your account, or by contacting our support team. You may also ask us to correct information about you or to answer questions about how your personal information is handled.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact support and we will remove it.

Policy Updates

We may update this Privacy Policy from time to time as our business, technology, or the law changes. The latest version published on this page is the version that applies.

Contact

Questions or requests about your personal information? Reach our U.S.-based support team: