Returns & Exchanges
We want you online, not stuck with hardware that does not fit your setup. If your GoFlex Wireless hotspot or SIM card is not working out, here is how our return and exchange process works.
15-day return window
Devices can be returned within 15 days of delivery for a refund of the device price. The device must be in working condition with all original accessories and packaging. The customer is responsible for return shipping.
Warranty replacement for defective devices
If your device arrives defective or fails while in use, a replacement is available while your account maintains active AutoPay. Contact our support team with your order number and a short description of the issue.
Non-returnable items
- SIM cards that have been activated
- Monthly service already used after the first 30 days included
- Devices with physical or water damage
How to start a return
- Look up your order in Track Order to confirm the order number.
- Contact support to request an RMA number and return instructions.
- Ship the device back in its original packaging using a carrier of your choice (return shipping is paid by the customer). Refunds post to your original payment method within 5–7 business days of us receiving the return.
Not sure which device you need before you buy? Browse the full catalog or read our device guides to compare 4G LTE and 5G hotspots.