Terms & Conditions

These Terms & Conditions govern your use of goflexwireless.com and any wireless internet product or service you purchase from GoFlex Wireless. By placing an order or using our service, you agree to these terms.

About GoFlex Wireless

GoFlex Wireless is a United States wireless internet provider. We sell mobile hotspot devices and SIM cards that connect to one of the three largest wireless networks in the United States, and we provide the monthly service that keeps them online.

Eligibility

You must be at least 18 years old (or the age of majority in your state) to place an order and activate service. You agree to provide accurate account, shipping, and billing information and to keep that information current.

Products

We sell wireless internet hotspots and SIM cards intended for use in the United States. Device compatibility depends on the network your SIM is provisioned for; SIM cards are not universally interchangeable between devices. Product photos are representative and actual packaging, accessories, or hardware revisions may vary slightly. Products are subject to availability and may be discontinued or updated at any time.

Service Plans

All GoFlex Wireless service plans are month-to-month. There are no long-term contracts, no early-termination fees, and no cancellation penalties. You can cancel at any time.

First 30 Days Included

When you buy a hotspot or SIM card from GoFlex Wireless, the price shown on the product page is what you pay today for the product itself. Your first 30 days of service are included at no additional charge. After those 30 days, service renews at the monthly price displayed on the product page you purchased from.

Billing

Monthly service is billed on a recurring cycle that begins after your first 30 days of included service. You are responsible for keeping a valid payment method on file when using recurring billing and for any charges incurred on your account. If we ever need to change a plan price, we will notify you in advance so you can decide whether to continue, change, or cancel your service.

AutoPay

AutoPay is optional. You can pay each month manually or turn on AutoPay from your account at any time.

Active AutoPay is only required to qualify for the free device replacement benefit described in the Warranty section below. You do not need AutoPay to keep your service active.

Cancellation

You may cancel your service at any time from your account or by contacting support. There are no contracts, no cancellation fees, and no early-termination penalties. Service remains active through the end of the paid billing period.

Shipping

Free shipping is included on every order in the United States. Orders placed before 3 PM ET on business days generally ship the same business day; orders placed after that window, on weekends, or on U.S. holidays ship the next business day. Delivery estimates from shipping carriers are estimates only and are not guaranteed. See our Shipping & Delivery page for full details.

Returns

Devices may be returned within 15 days of delivery for a refund of the device price. The customer is responsible for return shipping. Returned devices must be in working condition with all original packaging and accessories. Activated SIM cards and monthly service already used are non-refundable. See our full Returns & Exchanges policy for the complete process.

Warranty & Device Replacement

Eligible customers may receive a free replacement for a defective GoFlex Wireless device as long as their account maintains active AutoPay at the time of the request. This replacement benefit covers manufacturing defects and hardware failures under normal use. It does not cover accidental damage, liquid damage, loss, or theft.

Network Coverage

GoFlex Wireless devices operate on one of the three largest wireless networks in the United States. Coverage, signal strength, and real-world performance depend on your location, your device, building materials, terrain, weather, and network availability at any given moment. We do not guarantee coverage at every specific address.

Unlimited Data

Our plans include unlimited data with no hard data caps and no overage charges. During periods of network congestion, speeds may be temporarily deprioritized in accordance with the underlying network operator's policies. Normal speeds resume once congestion clears.

Acceptable Use

GoFlex Wireless service is intended for reasonable personal and business internet use. You agree not to use the service for:

illegal activity of any kind;
fraud, spam, or abusive network behavior;
reselling or repackaging our service without written authorization from GoFlex Wireless;
activity that materially interferes with the network or other customers' use of the service.

We may suspend or terminate service for violations of this section.

Intellectual Property

The GoFlex Wireless name, logo, website content, product photography, and marketing materials are the property of GoFlex Wireless. You may not copy, modify, or redistribute them without our written permission. All third-party trademarks referenced on this site remain the property of their respective owners.

Limitation of Liability

To the maximum extent permitted by law, GoFlex Wireless is not responsible for indirect, incidental, or consequential damages arising from your use of our products or service, including lost data, lost revenue, or lost opportunities. Our total liability for any claim related to your order or service will not exceed the amount you paid us in the 12 months before the claim.

Service Availability

Wireless service can be affected by outages, scheduled maintenance, weather, natural events, and issues on third-party networks we rely on. We work to minimize disruptions but do not guarantee uninterrupted or error-free service.

Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version published on this page governs your use of our products and service. Material changes will be highlighted on the site when possible.

Contact

Questions about these terms? Reach our U.S.-based support team: